Legal
Privacy Policy
Last updated · September 2026
This privacy policy explains how we collect, use, and protect your personal data when you use our site.
01Data Controller
The data controller is Syrama Concierge Services – FZCO, reachable at: contact@syrama.ae.
02Collected Data
- First and last name
- Email address
- Phone number
- Messages sent via the contact form
03Purpose of Processing
Your data is collected for the following purposes:
- To respond to your contact request
- Client follow-up
- Improving our service
04Data Retention
Contact-form data is kept for a maximum of 12 months, unless otherwise requested.
05Data Sharing
Your data is never sold. It is shared only internally or with technical providers (hosting, security).
06Your Rights
In accordance with the GDPR, you have the following rights:
- Right to access your data
- Right to rectification
- Right to object
- Right to erasure (right to be forgotten)
07Cookies
The site uses cookies for functional purposes. You can accept or decline them at any time. See our Cookie Policy.
08Security
Your data is stored on secure servers and only accessible to authorized personnel.
Questions? Write to contact@syrama.ae.
